--- title: "SLA reports (v3)" canonical: "https://docs.aryaka.com/space/KNOW/504627208/SLA%20reports%20(v3)" format: markdown --- Customers who have the most recent version (v3) of MyAryaka service level agreements (SLA) can now generate SLA reports using the following report types: End-To-End Uptime Private Core High Availability Hosted Firewall NGFW-SWG Internet Breakout Last Mile To generate an SLA report Log in to MyAryaka. The Home page appears. Click Insights > Reports in the left navigation pane. The Reports page appears. Click Manage in the SLA Reports tile. The SLA Reports page appears with the grid view displayed by default. This view displays the number of SLA violations or SLA incidents for each report type and other details specific to the report type. Click the Month field and select the month for which you want to generate a report. By default, the current month is selected. Click Apply . The selected month's data is collected for each report type. Do one of the following depending on your current view: Grid view—Click View Details on the report tile that you want to generate. The table view of the selected report appears. Table view—Click the report type that you want to generate from the options above the table. The selected option appears with a green line below it. (Optional) Do one or more of the following: Click the Table View icon to display a summary table with the End-To-End Uptime report displayed by default. (All report types) Click the Download icon to download a comma-separated values (CSV) or PDF file with all sites' SLA data to your computer. (All report types) Click the Show Only SLA Violations checkbox to filter the table view to only include sites with violations. (All report types only except Hosted Firewall, NGFW-SWG, and Last Mile) Click the Expand icon next to a site name, then click the PDF icon or CSV icon to download the selected site's and its paired site's SLA data to your computer. (NGFW-SWG report type only) Click the Details icon in the table row whose violation start and end times you want to view. (Internet Breakout report type only) Click the Graph icon in the table row whose SLA details you want to view. The selected site's Site: page appears. It displays a Packet Loss graph and a Latency graph for each of the three measurement locations (the POPs in San Jose, Chennai, and Amsterdam—these are the POPs where internet breakout is currently enabled). The sections that follow describe the contents of each of the report types. Private Core report The private core is the segment located between the two POPs for a site pair. The Private Core report type displays the following report details: The total number of SLA violations (for all sites in your SLA) appears in two places: next to the report type option above the table and in the first row of the table (right of the Search field). The total number of records appears in two places: in the first row of the table (right of the Search field) and in the last row of the table (labeled as Rows). Each record has a corresponding row in the table when a site is expanded. The Site column displays each site in a table row for which you have contracted a service level agreement. For example, you could have 30 sites in your network, but only have an SLA for three of them. By default, the four SLA Violations columns display the number of SLA violations and the number of records associated with the violations in the following format: violations/records, for example 5/16. Click any site in the Site column to expand it. The other sites listed nested below the selected row are site pairs for which you have contracted an SLA. SLA violation counts appear for the following categories by default, and details for each of the following subcategories appear after the site is expanded: Core Uptime Downtime SLA—The site pair's service threshold in minutes. If the monthly outage is equal to or less than this value, the SLA is compliant. If this value is exceeded, it is considered an SLA violation. Total Downtime—Total private core outage in minutes for the monthly reporting period. The site pair outage is the number of minutes for the month when the average packet loss for a one-minute interval on the core link exceeded 50%. Core Packet Loss Threshold—The site pair's service threshold expressed as a percentage. If the monthly outage is equal to or less than this value, the SLA is compliant. If this value is exceeded, it is considered an SLA violation. Packet Loss—The actual percentage of packets dropped by the private core (the segment between the site pair's two POPs) in the current reporting period. The site pair loss is the average packet loss of less than 0.1% for the month on the core link between the sites. Core Latency Threshold—The site pair's service threshold in milliseconds (ms). If the monthly outage is equal to or less than this value, the SLA is compliant. If this value is exceeded, it is considered an SLA violation. Latency—The actual time in milliseconds for the site pair's packets to reach their destination (that is from POP to POP) in the current reporting period. Core Jitter Threshold—The site pair's service threshold in milliseconds (ms). If the monthly outage is equal to or less than this value, the SLA is compliant. If this value is exceeded, it is considered an SLA violation. Jitter—The actual time in milliseconds that the site pair's private core connection experienced jitter in the current reporting period. Jitter is the standard deviation in per minute latency on the core link between the site pair's two POPs for the entire month. Report Days—Number of days into the current reporting period. Reporting periods start on the first of the month, so if the current date is the 24th, this column displays 23. You can click the Show Only SLA Violations checkbox to hide these subcategories. The Private Core report type includes the following thresholds: The SLA states that less than five minutes of core outage per month is acceptable, five minutes or more is considered a violation. Outage is defined as monthly core packet loss of less than 0.1% for the segment from POP to POP for a site pair. Service is considered down if loss in a one-minute interval exceeds 50%. If the loss exceeds 50% in a month, report the actual number of minutes. The core jitter standard deviation is the latency (in milliseconds) for the segment from POP to POP for a site pair. The jitter is reported for the entire month. End-To-End Uptime report The End-To-End report type displays the following report details: The total number of SLA violations (for all sites in your SLA) appears in two places: next to the report type option above the table and in the first row of the table (right of the Search field). The total number of records appears in two places: in the first row of the table (right of the Search field) and in the last row of the table (labeled as Rows). Each record has a corresponding row in the table when a site is expanded. The Site column displays each site in a table row for which you have contracted a service level agreement. For example, you could have 30 sites in your network, but only have an SLA for three of them. The SLA Violations column displays the total number of SLA violations and the number of records associated with the violations in the following format: violations/records, for example 5/16. Click any site in the Site column to expand it. The other sites listed nested below the selected row are site pairs for which you have contracted an SLA. Report statistics are only applicable for pairs of sites where the following conditions are met for both of the sites in a site pair: Two POPs configured for high availability (HA) Two last mile links both of which were procured from Aryaka When a site in the Site column is expanded, the following previously-empty columns display data: Downtime SLA—The site pairs' service threshold. If the monthly outage is equal to or less than this value, the SLA is compliant. If this value is exceeded, it is considered an SLA violation. Total Downtime—Total end-to-end network outage in minutes for the monthly reporting period. Report Days—Number of days into the current reporting period. Reporting periods start on the first of the month, so if the current date is the 24th, this column displays 23. You can click the Show Only SLA Violations checkbox to hide these columns. The End-To-End report type includes the following thresholds: The SLA states that less than 30 minutes of outage per month is acceptable, 30 minutes or more is considered a violation. Outage is defined as the sum of packet loss on the site pair's three segments: Site 1 active link packet loss to POP 1 Core link packet loss between POP 1 and POP 2 POP 2 to Site 2 active link packet loss Service is considered down if the loss in one-minute intervals exceeds 50%. If the loss exceeds 50% in a month, then the actual number of minutes are the outage minutes. High Availability report The High Availability report type displays the following report details for the two ANAPs configured for high availability at a site and the two POPs where the site is deployed (Aryaka support deploys a duplicate site on the second POP to provide POP HA). The total number of SLA violations (for all sites in your SLA) appears in two places: next to the report type option above the table and in the first row of the table (right of the Search field). By default, the table displays the following details for ANAP HA and POP HA: The Site column displays each site in a table row for which you have contracted a service level agreement. For example, you could have 30 sites in your network, but only have an SLA for three of them. The two SLA Violations columns display the ANAP HA and POP HA violations for each site. The SLA is in violation when the failover to the standby ANAP takes more than five minutes for any reasons other than loss or latency at the edge. The two Total Downtime columns display the ANAP HA and POP HA downtime (in minutes) for each site. The two Report Days columns display the number of days in the current reporting period. Click any site in the Site column to expand it. A table row appears for each of the violations. It populates the previously-empty columns with each violation's start and end times. You can click the Show Only SLA Violations checkbox to hide these columns. Hosted Firewall report The Hosted Firewall report type displays the following report details: The total number of SLA violations (for all sites in your SLA) appears in two places: next to the report type option above the table and in the first row of the table (right of the Search field). The total number of records appears in two places: in the first row of the table (right of the Search field) and in the last row of the table (labeled as Rows). Each record has a corresponding row in the table. The Site column displays each site in a table row for which you have contracted a service level agreement. For example, you could have 30 sites in your network, but only have an SLA for three of them. The SLA Violations column displays a red circle if the agreement was violated, and a green circle if the agreement was in compliance. The SLA is in violation if the VM that hosts the firewall is down for more than five minutes in a month. The Downtime SLA column displays the allowable downtime (in minutes) for each site. When this number is exceeded, the SLA is in violation. The Total Downtime column displays the downtime (in minutes) for each site with an SLA violation. The Report Days column displays the number of days into the current reporting period. Reporting periods start on the first of the month, so if the current date is the 24th, this column displays 23. NGFW-SWG report The NGFW-SWG report type displays the following summary tiles for the selected month: Sites with Violations—Displays the number of sites with violations (large number left of the slash) and the total number of sites in your SLA (small number right of the slash). The number of sites with violations also appears next to the NGFW-SWG report type option above the table. SLA Violations—Displays the number of violations. Uptime—Displays total uptime of all sites in your SLA as a percentage. It also includes a color-coded, semi-circular graph that shows the uptime in green and the downtime in red. You can hover over each section of the graph to display the uptime or downtime as a percentage. The report page also includes a table with each site included in your SLA. The table includes a row for each site, and the following columns: Site—Name of the site. Violations—Number of incidents at the site. Start Time—Time the incident began in the month, day, year, time (24 hour clock) format, for example Aug 01, 2024 18:36 GMT. Note that this column is blank until you click the Expand icon next to a site name. End Time—Time the incident ended in the month, day, year, time (24 hour clock) format, for example Aug 01, 2024 18:46 GMT. Note that this column is blank until you click the Expand icon next to a site name. Violation Minutes—Total number of minutes the site was in violation of the SLA. % Uptime—Percentage of the month that the site was available. Total Minutes—Total number of minutes in the month that the site was available. The table also includes the Details icon to the right of the Total Minutes column. Click the icon to display the site's SLA violations for the selected month in a table. By default, each table row displays a violation or a non-violation (controlled by the Show Non-Violation Service Errors checkbox above the table) and includes the following columns: Start Time—Time the violation or non-violation began. End Time—Time the violation or non-violation ended. Timestamp—Time the violation or non-violation contacted the security engine to obtain an HTTP response for Allow and Deny actions. If a violation lasted nine minutes, the security engine would have been contacted once a minute resulting in nine timestamps for the one violation. HTTP Response (Allow)—The server code returned by the Secure Web Gateway security engine's Permit action in its Global Template. HTTP Response (Deny)—The server code returned by the Next Generation Firewall security engine's Block and Skip All actions in its Global Template. You can click the Download icon to export the table data in either a PDF- or CSV-format file. Note the following about deleted sites: On the SLA Reports Page, deleted sites do appear in the table (in a very faint font), but the SLA Violations page (accessed by clicking the Details icon) cannot be displayed for the deleted site. On the SLA Violations page, deleted sites do not appear in the Selected Site drop-down list. Old SLA data is not displayed after a site is deleted. Internet Breakout report The Internet Breakout SLA report requires that the NGFW-SWG entitlement is included in your Aryaka subscription. Note that if there are no sites or private access nodes with internet breakout enabled, and the NGFW-SWG entitlement is included in your Aryaka subscription, the report is included, but does not display any data. The Internet Breakout SLA report displays the following summary tiles for the selected month: Sites with Violations —Displays the number of sites with violations (large number left of the slash) and the total number of sites that have Internet Breakout enabled (small number right of the slash). The number of sites with violations also appears next to the Internet Breakout report type option above the summary tiles. SLA Violations—Displays the total number of SLA violations. Uptime—Displays total uptime of all sites in your SLA as a percentage. It also includes a color-coded, semi-circular graph that shows the uptime in green and the downtime in red. You can hover over each section of the graph to display the uptime or downtime as a percentage. The report page also includes a table with each site included in your SLA. The table includes a row for each site, and the following columns: Site—Name of the site. Violations—Number of violations at the site. Start Time—Time the incident began in the month, day, year, time (24 hour clock) format, for example Aug 01, 2024 18:36 GMT. Note that this column is blank until you click the Expand icon next to a site name. End Time— Time the incident ended in the month, day, year, time (24 hour clock) format, for example Aug 01, 2024 18:46 GMT. Note that this column is blank until you click the Expand icon next to a site name. Violation Type—One or both of Packet Loss and Latency. Note that this column is blank until you click the Expand icon next to a site name. Violation Minutes—Total number of minutes the site was in violation of the SLA. % Uptime—Percentage of the month that the site was available. Total Minutes—Total number of minutes in the selected month. The table also includes the Graph icon to the right of the Total Minutes column. Click the icon to display the site's SLA violations for each day in the selected month in a color-coded graph. The Internet Breakout report type includes the following thresholds: Latency and packet loss measurements are averaged over a one minute interval. Packet loss is in violation of the SLA if the loss is greater than 5% for five consecutive minutes for all three measurement locations (the POPs in San Jose, Chennai, and Amsterdam). Latency is in violation of the SLA if the latency exceeds the 24 hour running average by 25% for five consecutive minutes for all three measurement locations (the POPs in San Jose, Chennai, and Amsterdam). Note the following about deleted sites: On the SLA Reports Page, deleted sites do appear in the table (in a very faint font), but the SLA Violations page (accessed by clicking the Details icon) cannot be displayed for the deleted site. On the SLA Violations page, deleted sites do not appear in the Selected Site drop-down list. Old SLA data is not displayed after a site is deleted. Last Mile report The Last Mile report type displays the following report details: The total number of SLA violations (for all sites in your SLA) appears in two places: next to the report type option above the table and in the first row of the table (right of the Search field). The total number of records appears in the first row of the table (right of the Total SLA Violations count). Each row contains two records: one for each link. The Site column displays each site in a table row for which you have contracted a service level agreement. For example, you could have 30 sites in your network, but only have an SLA for three of them. The three Report Days columns display the number of days into the current reporting period for the site, the first link, and the second link. The Uptime column displays the monthly LMS uptime percentage for each site in the SLA calculated as follows: 100 * (Total minutes in the month - The monthly link downtime) / Total minutes in the month The Provider columns display the name of the ISP providing the last mile circuit for each link. The two LMR (Last Mile report) ID columns display the unique system-generated identifier for each link. The Threshold column displays the percentage of allowed downtime for each link. When this percentage is exceeded, the SLA is in violation. The SLA threshold is 20% loss. The Loss column displays the percentage of actual downtime for each link. The column displays a green circle if the agreement was in compliance, and a red circle if the agreement was violated (that is, if the average link loss for a month is greater than 20%). In this topic Related topics SLA reports (v1) SLA reports (v2)