--- title: "View and manage alerts" canonical: "https://docs.aryaka.com/space/KNOW/1543220/View%20and%20manage%20alerts" format: markdown --- The Alerts page allows you to view and manage the alerts you receive. Predefined and user-configured alerts are divided into the following three categories: Health—The functionality of the associated device or service. For example, if you set an alert for the health of an ANAP device, you can specify a site and interface (LAN, M1, and so on). Usage—The usage for a service, or if it has exceeded an associated threshold. Billing—Whether a service at a site is approaching or exceeding the contracted billing status. These alerts are independent from any service level agreement (SLA) that your organization has contracted with Aryaka. Aryaka Support will continue to respond as per the SLA regardless of whether there is an associated user-configured alert. If it is not already open, complete the following procedure to view the Alerts page: To open the Alerts page Log in to MyAryaka. The Home page appears. Click the Notifications icon in the top icon pane. If you have active alerts, the icon also displays the alert count. The alert summary dialog appears. It displays the total number of active alerts for each severity level—critical, major, and minor. Do one of the following: Click the active alerts link. The Alerts page appears with the Active tab displayed by default. Click the Alert History link. The Alerts page appears with the History tab displayed by default. The Alerts page includes the following four tabs: Active—View and manage your active alerts. Snoozed—View alerts that are currently snoozed. History—View your alert history. Alert Analytics—View alert metrics for a given month. Active alerts The Active tab of the Alerts page displays the total number of active alerts for each alert category—health, usage, and billing—and a table of alert details for all active alerts. The table includes the name of each alert you have configured and activated and displays additional details about the alert such as the site, device, or service for which the alert was raised, its status, severity, start time, and duration. You can perform the following operations from the Active tab of the Alerts page: Click an alert category tile to filter the table to include only alerts from the selected category. Clear one or more of the Severity checkboxes to remove the corresponding alert severity from the table. Click the Hide Acknowledged Alerts toggle to remove alerts marked with the Acknowledged icon in the Actions column. These are the alerts that you are already aware of and looking into. Hiding these alerts prevents other members of your organization from duplicating your efforts. Configure one or more of the table columns: Hover over a column heading. The column's Options icon appears. Click the Options icon. The selected column's settings dialog appears with the Options tab selected. Click Pin Column , then select one of the following pin options: Pin Left—Places the selected column to the far left of the table (it becomes the first column). Pin Right—Places the selected column to the far right of the table (it becomes the last column). No Pin—The selected column remains in its current position until displaced by a pinned column. Click the Filter icon. A checkbox appears for each entry in the selected column. Clear one or more checkboxes to remove the corresponding row from the table. Click the Columns icon. A checkbox appears for each column in the table. Clear any selected checkbox to hide the column, or click any cleared checkbox to display the column in the table. Click any column heading. The Sort Order icon appears and the column is sorted in ascending order. Click the column heading to change the column's sort order from ascending (arrow up) to descending (arrow down). Click the Acknowledge icon in the Actions column to mark an alert as acknowledged. If the Hide Acknowledged Alerts toggle is on, the alert is removed from the table immediately. If the Hide Acknowledged Alerts toggle is off, the alert is marked with the green Acknowledged icon. Click the Snooze icon in the Actions column, then select one of the following time periods during which additional alert notification emails will not be sent: One hour Four hours One day Note that snoozed alerts are no longer considered active alerts for the duration of the selected time period. For example, if the Alert icon is showing 12 active alerts, and you snooze one of them, the alert count changes to 11 when the screen automatically refreshes after a minute (or if you manually refresh your browser). After the selected time period expires, the alert is again considered active, and the count is incremented to 12. Click the name of an active alert to view alert details . You can perform the following additional operations from the Alert Details page: Click Comments to view or add a comment on the alert's details page. Click Debug to view or download a debug log or to debug the alert. Click the Expand icon in the Alert History pane. The details of each instance of this alert appear. Snoozed alerts You can choose to snooze —temporarily deactivate—an alert for one hour, four hours, or one day, after which the alert is considered active again. The Snoozed tab of the Alerts page displays a table of alert details for alerts that have been snoozed. See the previous section for detail on how to snooze an active alert. Alert history The History tab of the Alerts page displays a table of alert details for alerts that have been resolved. Alerts are considered resolved when they cross the threshold in the opposite direction than originally caused the alert. Note that some Billing alerts are automatically resolved at the end of the day or month. You can perform the following operations from the History tab of the Alerts page: Filter the History table by selecting options from one or more of the following drop-down lists, then clicking Apply : Time Severity Category Locations Click the name of an alert to view alert details . You can perform the following operations from the Alert Details page: Click Comments to view or add a comment on the alert's details page. Click Debug to view or download a debug log or to debug the alert. Click the Expand icon in the Alert History pane. The details of each instance of this alert appear. Alert analytics The Alert Analytics tab of the Alerts page provides an overview of the alerts you received in a given month. You can quickly assess whether you received more or less alerts than the previous month, the most common alert categories and severity levels, and your interaction with your alerts. You can also examine the number of alerts and the amount of time alerts were active for each of your sites, and the most common types of alerts you received in a given month. The Alert Analytics tab displays the following sections: A filter A row of analytics summary tiles Three analytics bubble graphs Filter The Filter allows you to select criteria to apply to the displayed alert analytics. The filter includes the following two fields: Month—Select the month you want to view alert analytics for. By default, the current month is selected. You can select to view alert analytics for the previous 12 months. Category—Select the alert category you want to view alert analytics for. By default, All Categories is selected. The three alert categories are billing, health, and usage. If you change the default filter, click Apply to display the selected month's and category's data. Analytics summary tiles A row of analytics summary tiles is displayed under the banner. The following five tiles are displayed: Alerts by severity Alerts by category Alert trend Alerts acknowledged Days with no active alerts If you do not see all five tiles displayed, use the arrows to the left and right of the tiles to scroll and display the hidden tiles. Alerts by severity This tile displays a color-coded half-donut graph that shows the relative number of alerts at each severity level—minor, major, and critical—during the selected month. The legend displays the three severity levels and the corresponding number of alerts for each severity level in the selected month. Alerts by category This tile displays a color-coded half-donut graph that shows the relative number of alerts from each category—usage, health, and billing—during the selected month. The legend displays the three categories and the corresponding number of alerts for each category in the selected month. Note that if you filtered the results to include only one alert category, N/A is displayed as the number of alerts for the categories that are not selected. Alert trend This tile displays the total number of alerts in the selected month and includes a line graph that displays the number of alerts throughout the selected month. Alerts acknowledged This tile displays a color-coded half-donut graph that shows the number of alerts that you acknowledged during the selected month. Days with no active alerts This tile displays a color-coded half-donut graph that shows the number of days in the selected month that did not have any active alerts. The legend displays the number of days without active alerts and the number of days with active alerts. Analytics graphs The following three bubble graphs are displayed under the summary tiles: Alerts by Duration Alerts by Count Alerts by Type Each bubble graph includes a View toggle. Click the Table icon to view the selected bubble graph in a table format. Tables include the following elements: Search field—Enter an alphanumeric string to display only entries that match the string. Sortable columns—Click the arrows to the right of a column heading to change the sort order from descending to ascending. Alerts by Duration The Alerts by Duration bubble graph displays your sites in a hierarchical, color-coded view based on the total amount of time alerts were active. The size of the bubble is proportional to the amount of time alerts were active at the site during the selected month and the color represents the highest severity level of the alerts for the site. The box in the top right of the graph displays your top five sites with the longest alert duration times during the selected month and the total amount of time alerts were active at each site. Hover over a bubble to display the name of the site and the total number of minutes that alerts were active at the site during the selected month. The table view displays a row for each of your sites that includes the name of the site, the amount of time alerts were active for each severity level, and the total amount of time alerts were active for the selected month. Click a site's bubble (graph view) or name (table view) to view the Alert Analytics page that displays additional details about the types of alerts that were raised for the site and the times they occurred. Alerts by Count The Alerts by Count bubble graph displays your sites in a hierarchical, color-coded view based on total number of alerts. The size of the bubble is proportional to the number of alerts for the site during the selected month and the color represents the highest severity level of the alerts for the site. The box in the top right of the graph displays your top five sites that received the most alerts during the selected month and the total number of alerts for each site. Hover over a bubble to display the name of the site and the total number of alerts the site received in the selected month. The table view displays a row for each of your sites that includes the name of the site, the number of alerts at each severity level, and the total number of alerts for the selected month. Click a site's bubble (graph view) or name (table view) to view the Alert Analytics page that displays additional details about the types of alerts that were raised for the site and the times they occurred. Alerts by Type The Alerts by Type bubble graph displays the different alert types you received in a hierarchical, color-coded view based on the total number of alerts. The size of the bubble is proportional to the number of alerts of that type that were raised during the selected month and the color represents the severity level of the alert type. The box in the top right of the graph displays your most frequent alert types during the selected month and the total number of alerts for each type. Hover over a bubble to display the alert type and the total number of alerts for that type in the selected month. The table view displays a row for each type of alert you received in the selected month that includes the alert type, the number of alerts of that type at each severity level, and the total number of alerts of that type for the selected month. Click an alert type's bubble (graph view) or name (table view) to view the Alert Analytics page that displays additional details about the sites for which the alert type was raised and the times they occurred. In this topic Related topics View alert analytics Alert details View, edit, and create alert policies Configure alerts by site Configure alert notifications by user group View the Alert Audit